The latest episode · 87 · · 24 min
Can't we just build it ourselves?
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The podcast
Brazen Leaders. Leading, building and transforming, out loud.
Solo episodes and interviews on what it takes to lead a team, build something of your own and change how an organisation works, with the politics and the costs left in. From inside the programs and from my own lab. No pep talk, no five-step plan.
87
Episodes
2020
On air since
6
Seasons
All episodes
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87 Can't we just build it ourselves?
I left the best service I ever paid for in four hours. Not because it got worse. Because leaving got cheap.
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86 90% to 0% conversion. The market didn’t explain it. So I made myself the case study.
For fifteen years, nine of my client conversations out of ten ended in a yes. Then six months at zero, every rejection arriving as one empty sentence.
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84 “One team” is the lie that breaks blended teams
You hired external expertise to move faster. So why does your team feel heavier? Why is trust more fragile? Why are meetings more political?
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85 Anger at work is not your problem. Ignoring it is.
Express it and get penalised. Suppress it and burn out. The advice to stay professional solves nothing.
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83 Courage in leadership is not a trait. It’s a system response to uncertainty.
Courage is not boldness. It’s not charisma. And it’s definitely not something you’re born with.
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82 Conflict Intelligence: the leadership skill no one trains you for
Most leaders say they value open communication. And yet, conflict is the one thing they consistently avoid.
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81 8 years in business: 6 truths you only learn when theory dies
Eight years in business did not make me wiser. It made me faster at spotting bullshit, especially my own. Running a business is not a strategy game.
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80 Fight Overwhelm: A Guide to Taking Back Control
In this episode, we’re flipping the script on overwhelm. It’s not about managing your time better or trying to juggle more, it’s about recognizing…
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79 Are you aligned?
In this episode, we’re calling out the biggest myth about alignment, that it’s easy. Spoiler: it’s not. But the rewards? Game-changing.
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78 Flip the script
In this episode, we’re flipping the script on how you handle life’s curveballs.
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77 Who will you be in a year?
In this episode, we’re talking about the kind of growth that comes from giving yourself permission to evolve, whether you're running a business or…
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76 Ditch the Judgment, bye bye to your inner bully!
In this episode, we cut the BS and dive into a skill every leader needs: evaluating without tearing yourself apart.
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75 Why You Lose Time: Practical Tips for Busy Leaders
In this episode, we break down the real reasons why you're losing time every day and what to do about it.
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74 Own Your Day, Every Day!
In this episode, we dive deep into the transformative power of daily rituals.
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73 Repairing mistakes
In this episode, we cut through the noise and get real about repairing mistakes.
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72 I can count on me
In this empowering episode, join Amélie as she shares powerful strategies to help you commit to yourself, stay reliable, and lead with unshakable…
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71 Own Your Time, Own Your Life!
Unlock the secret to mastering your most valuable resource, time. In this episode, Amélie shares powerful strategies to help you reclaim your time…
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70 Controlling Emotions is for the Weak: Start Regulating
In this episode, we dive deep into the essential skill of emotional regulation.
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69 Dare to want more!
n this thought-provoking episode, we tackle the essential yet often controversial topic of the right to want more.
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68 I just want to feel better
In this week’s episode, we dive into the art of self-leadership. We explore how to take control of your life and steer towards greatness.
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67 The Power of Your Values!
In this episode, we're diving into the transformative power of values. Discover how identifying and aligning with your core values can elevate your…
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66 Enough with the Guilt Trip
In this episode I dive into the heart of guilt and its impact on your leadership and personal life.
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65 Brazen Leaders - The Human Edge, the teaser!
This is the evolution of your podcast People & Digital. I announced it earlier this year, an evolution of the podcast I started in 2020, reflecting…
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64 Six Crucial Business Lessons from Six Years of Entrepreneurship
In this thrilling episode, I take one of the scariest and most exhilarating plunges in my career - transitioning from "People & Digital" to "Brazen"…
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63 Life changing method to shape your world
In this episode, I share with you something that blew my mind and was the beginning of an incredible journey...
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62 What is the future of ‘work’?, with Murielle Marie
This week I’m so excited to welcome Murielle Marie to the podcast. Murielle is a career coach who loves to explore the subject of work.
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61 Are you a modern leader?
Is your leadership style outdated? In this episode, I explore how it might be.
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60 Making microdosing mainstream, with Lorenzo Bown
Intrigued by microdosing? This is the podcast episode for you. It’s where I interview Lorenzo Bown , the co-founder of Aydoo a company that takes…
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59 Meet your future self (and achieve all your long-term goals).
Have you met the person you’ll be in a year’s time yet..? It might sound strange, but getting acquainted with your future self can help you nail your…
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58 Implementing CX: A Helpful How-To, with Olga Potaptseva
On this week’s podcast episode I chat to Olga Potaptseva , a customer experience consultant, coach, speaker and author.
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57 CX in 2023, the revolution is ON!
Welcome to the fourth season of People&Digital! It's a new year and a new vibe for the podcast.
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56 Improve your sleep with Aisha Cortoos
On this week’s podcast I chat to Aisha Cortoos PhD, a clinical psychologist who focuses on the subjects of sleep and stress.
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55 Tackling the communication conundrum, with Joseph McGuire
We all know communication is key. But how can you improve yours? Joseph McGuire, an expert in clear communications, reveals all in this podcast…
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*Bonus* - When Sales meet CX or when CX meets Sales? Live discussion on Linkedin
Meet Peter Snauwaert & myself for a Live session about CX & Sales! Strategy, mindset + Q&A! Magic can be repeated so ... join us! What to expect?
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54 The emotional intelligence codes in Business with Melissa Curran
This week I’m introduced to the concept of emotioneering by Melissa Curran, founder of Modern Mind Group.
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53 The Art of Queen: progressive female leadership, with Danielle Macleod
It’s time to look at leadership in a different light. Coach and Remarkable Women co-founder Danielle Macleod explains the three different types of…
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52 How to sell on social media (without being salesy) with Michael Humblet
Selling doesn’t have to be scary. Find out how to make sales work for you, without being pushy and frightening off prospects, by listening to author…
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51 Focusing on focus: why it’s not the digital world that’s driving you to distraction with Katie Stoddart
Can’t focus? Katie Stoddart has your back. In this episode, the coach, keynote speaker and creator of The Focus Bee podcast shares her No.
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50 Cracking the company culture code, with Gabriel Goldberg
Is company culture just a buzz term? Or a transformative way to boost a business’ success?
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49 Customer experience for newbies, with CX education expert Agnese Spona
New to customer experience? Not sure where to get started? CX education expert Agnese Spona joined me on the podcast this week to answer all your…
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48 Imposter syndrome: what if it’s not all that bad?
Imposter syndrome: the phrase on everyone’s lips. While it’s been framed as a negative, in this podcast I dig into why we can actually take positives…
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47 How to land your dream job as a digital professional with Javier Cuadra
Recruiter Javier Cuadra hypes up his candidates by taking them through the ‘get hired mindset’.
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46 What happens when empathy meets cybersecurity? with Andra Zaharia
What happens when cybersecurity meets empathy? Listen to Andra Zaharia, a communications expert in the tech industry, explain all in this podcast…
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45 3 simple steps towards building resilience as a leader
Building up your resilience as a leader has been a super-hot topic ever since the pandemic began.
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44 How to embrace and elevate your emotional intelligence, with EI coach Sandra Thompson
Are you an emotionally intelligent person? If not, it's worth amping up your EQ with the help of specialist Sandra Thompson .
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43 Is your workplace a psychologically safe space? 6 red flags
We’ve all experienced, or at least heard stories about, passive-aggressive colleagues, bosses who ignore your requests, and coworkers who laugh at…
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42 The 3 hardest lessons you’ll need to learn as a CX professional in the digital world, and how to avoid them
In this episode, I share the 3 hardest lessons I've learned as a digital professional, and how you can avoid them.
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41 The one thing that makes the difference in your job (and life!)
Useful links: Sign up for the free CX Crash Course Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in…
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40 Psychology in marketing: manipulation or understanding?
Interest in the link between psychology and marketing is rising. But should we be concerned about this?
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39 Demystifying data, and the human side of CX, with Julien De Visscher
Julien De Visscher is doing something different when it comes to customer experience.
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37 How to build the perfect career in marketing with Ilse Van Dyck
“The funny thing is, at uni I took a marketing course and literally told the guy sitting next to me, ‘If I ever work in marketing, shoot me dead,’”…
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38 Drop the Motherfucking Struggle: How to nail your work-life balance with Susanne Grant
I found Dutch-born coach and author Susanne Grant through her book, Drop the Motherfucking Struggle , which was the perfect discovery for me at the…
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36 Debunking the myths around coaching with Mélanie Boucarut
Mélanie Boucarut changed her life through coaching. It helped her to fix her relationship with her estranged mother, lose 22 kilos, save a bunch of…
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35 Elevate your employees’ experience with Stéphanie Duchemin
I’ve known Stéphanie Duchemin for seven years now, ever since she gave me my first shot as a consultant.
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34 UX design FAQs: user experience expert Simon Vandereecken reveals all
I was super happy to speak with Simon Vandereecken recently for my podcast. UX is not yet a hot and trendy topic in every area of our sector, but it…
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33 Digitalising wellbeing management: how to enhance the employee experience and amp up your CX at the same time
The employee experience, particularly around wellbeing management at work, is a trend I'm very happy to see increasing.
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32 How to become a better leader with Minter Dial
Leadership. It’s a topic that’s dear to me. It's all over the internet. It's trendy. There are inspirational examples of it all around.
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31 A UX Expert’s guide to starting out in user experience design with Jonathan Haines
Brooklyn-based UX designer Jonathan Haines specialises in creating seamless user experiences online.
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30 How to give and receive feedback in 7 simple steps
Learning how to give and receive feedback, without causing any tears!, was a game-changer in my working life.
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29 How to validate your business idea and reduce your risk of failure with Yannick Khayati
Most product launches fail and more than 80% of startups fail . Most of these fold because their creators misread the market demand.
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28 How not to fail at UX design with Ludovic Delmas and Colton Schweitzer from Kickass UX
Ludovic Delmas and Colton Schweitzer are the brains behind Kickass UX , an awesome company that empowers graphic designers transitioning to the…
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27 How to deliver a perfect pitch that won’t make you fail with Christoph Sollich
Is learning how to pitch can improve your leadership? If you're in the world of startups, you might know my latest podcast guest, Christoph Sollich …
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26 Breaking down the benefits & challenges of outsourcing with Maeva Cifuentes
Maeva Cifuentes is a Content marketing expert, founder of Flying Cat Marketin g, that you should definitely follow if it’s not done yet, but for this…
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25 Disentangling the world of extreme customer centricity with Rik Vera
I was very happy to have a conversation with Rik Vera for my latest episode of People&Digital, the podcast, as he’s such a highly respected customer…
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2 6 ways to improve your CX without budget
This week, discover 6 ways to improve your CX without a budget so you don't have any excuse to take action!
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1 8 Things You Didn’t Know About Customer Experience
Customer experience can be a complicated subject, so Jonathan Daniels , author of the Customer Experience Playbook , and I tackled some of the myths…
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22 Vitality coach Katharina Müllen reveals 8 ways to bring mindfulness into your work life
This week I would like to introduce Katharina Müllen. She's a Vitality Coach and she works with leaders and their teams, enabling people to boost…
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21 Setting up for CX success: Mike Wittenstein’s 7 core tips for nailing your customer experience design
This week I would like to introduce Mike Wittenstein. CEO Storyminers. They help leaders win adoption for their boldest ideas and strategies 🔸 They…
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20 How Small Changes Make a Significant Impact: Talking CX Mindset & Leadership with Murielle Machiels
This week I would like to introduce Muriel Michiels . She used to be the CEO of a media company that she transformed with success by leading with her…
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The Next Web online event, my 5 takeaways.
At the beginning of October I spent a full two days sitting in front of my screen.
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19 How to say no: 15 essential techniques for turning people down gently and effectively
This week, I share with you my techniques, tips&tricks to say no. in a constructive way. Consider it as a guide for your integrity at work!
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18 What are the 3 mistakes digital strategist make? Interview with Michel Demoor
This week, we explore the so galvanized concept of Digital strategy with Michel Demoor .
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17 What’s the CX Butterfly Effect?
This week, discover the CX Butterfly Effect! When we talk about the Butterfly Effect, you're talking about long-term effects.
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16 What is good content and why it’s important? Interview with Frédéric Wauters
This week I have the chance to discuss with Frédéric Wauters , Copywriter, Storyteller & Content Guru He shared his answers to some of the questions…
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15 When is your Customer Journey ready for a Mobile App?, Tapptic Interview
You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start.
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14 Don’t waste your Buyer Persona anymore: 5 secret CX ingredients
You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start.
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13 What are the 4 main Customer Experience focuses in B2B? Interview with Aaron Pollet.
You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start.
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12 10 ways to improve your relationships at work
You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start.
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11 How to improve Customer Experience
You can have a positive impact and start to boost your digital journey right now. It’s always a good moment to start.
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3 Toxic Myths You Believe About Customer Experience
Today, we’ll cover the 3 toxic myths about Customer Experience that all beginners MUST break away from in order to achieve their digital transition…
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10 8 Tips for a Stress-Free Return to Work
Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital…
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The secret has never been into data
Today we are all involved with data in our daily business. It’s now the new gold rush.
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8 Customer Centric Value Proposition
Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital…
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7 How to Define Customer Experience, 4 Methods & their key ingredients.
Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital…
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6 3 Managers’ Biases You Should be Aware of & How to Avoid Them
Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital…
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3 Build 5 Powerful Habits to Become Customer-Centric Minded
Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital…
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4 How do you manage a virtual team?
**FREE GUIDE** Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on…
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5 How to Create a Customer Journey Map
**FREE GUIDE & TEMPLATE** Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take…
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Before & after photos
Hi there! I hope you’re doing well. I was sorting through my photos and found a bunch of souvenirs from the beginning of my digital life.
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2 The two reasons why Purpose matters in Business.
This week we'll explore the 2 reasons why Purpose matters in your business Why we need a motive to take action. Why we need to belong.
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1 How to be an agile and resilient Manager?
Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital…
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9 Buyer Persona Research: 10 Essentials Questions to Ask
Welcome to People and Digital, the Podcast. My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital…
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People&Digital, the teaser.
Welcome to People and Digital, the Podcast. My name is Amelie Beerens, CX Design & Leadership Coach Join me on ameliebeerens.com Or on socials…
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