15 years in CX leadership roles in ten industries with solid expertise in digital + 6 years of coaching + an obsession with putting humans at the heart of everything = me!
I'm a CX Design and Leadership coach who helps ambitious and bold professionals to take action, get confidence, and deliver with radical human centricity.
Every week I defy the unsustainable growth frenzy through progressive content and practical resources, among which you can find the podcast ‘People & Digital’, ‘The Leader attitude’ newsletter, which is basically having a coach in your pocket, and the practical CX mini-course which will give you the tools you need to get things done confidently and become an outstanding CX professional.
“I had the chance to work closely with Amélie in a critical project. First, I appreciated the positive attitude and
the commitment to deliver working as team player. Second, Amélie clearly contributed with specific digital
marketing competences challenging the team to look for new opportunities and different perspectives.
Amélie is a person that you want In your team to leverage the great energy to challenge the status quo!”
I’m here to help you design your career, your business, grow your confidence in your expertise, and create ambitious projects in the most radically human way. Because I believe the only way forward is to focus on people (and yourself!), so we can build real solutions and stop the unsustainable growth frenzy that makes us miserable.
The ultimate list of questions to finally understand your customers.
Which book do you need to grow as a CX manager?
Ace your Customer Journey with a practical guide for real-life problems.
Every week, a different guest, fresh methods for taking action, a new story, and cutting-edge inspiration to design your digital career in the most radically human way. This podcast helps you design your career with confidence in the most radically human way for ambitious marketing managers who are sick of the unsustainable growth frenzy.
“I had the opportunity to work with Amélie on the Digital acceleration program of ENGIE. She is a very smart, result-driven marketer with good analytical skills. User Experience optimization is in her genes. I strongly recommend Amélie to any company that wants to understand the true meaning of cutomer-centricity and apply it to its business. She is not only a great marketing professional but also a nice and fun colleague to work with and with whom you can always have a great conversation on the latest business books.”