You’re an ambitious CX manager who wants to create impact while focusing on people because you think it’s the way to go in this crazy world.
You’ve faced the last few years of changes in your industry with determination while embracing the digital revolution as a new career opportunity. For you, the best attitude in a crisis is to adapt.
You're running cross-departmental projects, managing expectations for different stakeholders and are accountable for so many deliverables. At the same time, you think you should keep developing your skills to face the next big challenge while also taking care of yourself and having a life! Sometimes, you just feel stuck in a maze of complexity – there are too many different things to do or know and you need support to break through.
Hey, I’m Amélie, and I know all about what you’re going through. In case we’ve never met before, let me tell you a little bit about me…
I help managers like you build excellent customer experiences and get unstuck in their careers. I work in the digital industry, where customer centricity is a basic skill if you want to have the results I’ve gotten over the last 12 years.
Throughout the last decade or so, while I was building solutions for customers or employees in dozens of different industries, I witnessed the focus on people evolving. We went from customer-centricity to human design!
Today, CX is the priority of all companies who decided to step into the new era and thrive in a crisis. It’s not always as smooth as following a framework and it requires you to be inventive, decisive, zealous and savvy. That’s why I share what I learned – the hard way – with managers every day on:
• Social networks
• People & Digital, the podcast
• The only CX newsletter that helps you design your digital career in the most radically human way
• And through 1-to-1 mentorship that makes sure you move forward and grow while staying true to yourself.
I started my digital journey 12 years ago as a project manager because I was, and still am, curious about
this ever-evolving digital world. I decided to become
a consultant because I’m thrilled by challenges and believed this status could give me the opportunity to learn at my own pace. From one assignment to another, from one sector to the next, the digital journeys in companies I’ve had the chance to work with have all been so different and yet so similar.
The recipes for success are now based on people,
mindset and execution. People are the first thing I’m curious about. Or I should say, fascinated by. From one generation to another, we’ve seen dizzying changes in
our way of living or working… Yet, the only way we should respond is by adapting as best as we can. Change your way of working internally and externally. Focus on your customers while you learn new organisational tools and methodologies. Take care of yourself and others… sometimes very complicated others!
My only conclusion based on extensive work in this area
is the improvement of collaboration. We need to be a
team to make it happen, to be brave and curious enough.
I'm convinced we need to try new things every day to be inspired. But mainly to learn and grow. Being in a team and sharing these experiences is what makes human beings so unique. We’re one of only a few species on
the planet able to build complex systems through the strength of collaboration.
I’ve helped managers in more than 20 companies across different sectors take action and create results-driven digital projects with a customer-centric mindset they’re proud of. And all without the typical BS and buzzwords that come with digital growth.
But listen, I’m anything but a ‘typical’ consultant or mentor as I don’t think we should be too serious in our jobs. I consider sensitivity a strength and believe we should enjoy the ride instead of worrying too much.
I can bring new knowledge and reliable methodologies to help you move forward and unlock the level of performance you need for success.
I’ve built and optimised digital projects within companies for more than a decade. I understand the problems you’re facing internally and the personal concerns you might have about your career.
I’m different from other consultants because I have a strong background in operations and always prioritise taking action. That’s where the magic happens!
It’s teamwork! Collaboration has always been a challenge (I know you know!) but more than ever collaboration is the key element of any success story. This new way of working requires new methods and tools.
So, if you’re ready to get unstuck in your career, focus on people (including yourself!) and set a CX mindset for your organisation in a way that’s no longer overwhelming, let’s talk.