You’re an ambitious & bold person who wants to make an impact while focusing on people — because being a customer-centric human being is the only thing that makes sense in this crazy world.

Does this sound like you?

Hi there, welcome. I am SO excited for you to be here!

You're running cross-departmental projects, managing expectations for different stakeholders and are accountable for so many deliverables. At the same time, you think you should keep developing your skills to face the next big challenge while also taking care of yourself and having a life! Sometimes, you just feel stuck in a maze of complexity – there are too many different things to do or know and you need support to break through.

The fact is… You’re creating change. You’re building innovation while facing resistance all day long. And it's exhausting. 

You might think… “Am I the only one who cares about people here?”

You’re more than willing to DO THE WORK. So why does everything still feel like an uphill battle at times?

so what gives?

Hey, I’m Amélie, and I know all about what you’re going through. In case we’ve never met before, let me tell you a little bit about me…
 
I’m a CX career coach and design consultant — help managers like you build excellent customer experiences and get unstuck in their careers. I work in the digital industry, where customer centricity is a basic skill if you want to have the results I’ve gotten over the last 12 years.
 
My purpose is to help CX leaders with the vision and desire to change the world, break through their mindset blocks, heal their careers, and fall back in love with transformation. 

Frustrated by the pace? I see you.  

Throughout the last decade or so, while I was building solutions for customers or employees in dozens of different industries, I witnessed the focus on people evolving. We went from customer-centricity to human design!

Obsessing over your clients is not enough anymore.

Women working in CX often have a vision to make a positive impact. We’re right on the frontlines of the huge shifts happening in business — a gradual move away from the endless pursuit of growth, and towards something more meaningful and fulfilling for the people we should be serving… Our customers! 

With so much pushback, confidence is required to create change. We have to escape the mental boxes, stop policing ourselves, and stop playing small.  
With so much work to do in this world, and big important changes to create — we need to look after ourselves. Otherwise we burn out, and give up. Plus, it’s not the way to get the truly transformational results that make a huge impact on the world, and our careers. 

I coach people to undo their conditioning, and to dream big! And bring about those huge, radically human actions that make a real difference.

Transforming ourselves helps to change the world.

This is why coaching matters!

THIS is why I do what I do…

LISTEN TO THE LATEST EPISODE

I’m passionate about my work and supporting managers to create change and thrive in their careers.

Today, CX is the priority of all companies who decided to step into the new era and thrive in a crisis. It’s not always as smooth as following a framework and it requires you to be inventive, decisive, zealous and savvy. That’s why I share what I learned – the hard way – with managers every day on:

• Social networks
• People & Digital, the podcast
• The only CX newsletter that helps you design your digital career in the most radically human way
• And through 1-to-1 mentorship that makes sure you move forward and grow while staying true to yourself.

Mindset, collaboration and execution

The new challenges are around

WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS WHY THIS MATTERS 

The recipes for success are now based on people,
mindset and execution.

I started my digital journey 12 years ago as a project manager because I was, and still am, curious about
this ever-evolving digital world. I decided to become
a consultant because I’m thrilled by challenges and believed this status could give me the opportunity to learn at my own pace. From one assignment to another, from one sector to the next, the digital journeys in companies I’ve had the chance to work with have all been so different and yet so similar. 

The recipes for success are now based on people,
mindset and execution. People are the first thing I’m curious about. Or I should say, fascinated by. From one generation to another, we’ve seen dizzying changes in
our way of living or working… Yet, the only way we should respond is by adapting as best as we can. Change your way of working internally and externally. Focus on your customers while you learn new organisational tools and methodologies. Take care of yourself and others… sometimes very complicated others!

My only conclusion based on extensive work in this area
is the improvement of collaboration. We need to be a
team to make it happen, to be brave and curious enough.
I'm convinced we need to try new things every day to be inspired. But mainly to learn and grow. Being in a team and sharing these experiences is what makes human beings so unique. We’re one of only a few species on
the planet able to build complex systems through the strength of collaboration. 

I believe in the power of action, and I'm convinced the key to success is a calm, efficient & cooperative atmosphere in which individuality, knowledge sharing and agility bring innovation.

I’ve helped managers in more than 20 companies across different sectors take action and create results-driven digital projects with a customer-centric mindset they’re proud of. And all without the typical BS and buzzwords that come with digital growth. 

What my experience has 
taught me…

WHAT I PROPOSE

And… I fully support weirdness.
My favourite thing about work is people, people and people.

But wait…
There’s more!

But listen, I’m anything but a ‘typical’ consultant or mentor as I don’t think we should be too serious in our jobs. I consider sensitivity a strength and believe we should enjoy the ride instead of worrying too much.

I can bring new knowledge and reliable methodologies to help you move forward and unlock the level of performance you need for success.

I’ve built and optimised digital projects within companies for more than a decade. I understand the problems you’re facing internally and the personal concerns you might have about your career. 

I’m different from other consultants because I have a strong background in operations and always prioritise taking action. That’s where the magic happens!

What’s different about my approach?

And finally… maybe the most important of all. The mindset. It all starts with yourself. Your attitude, your beliefs and how you take care of yourself will define how you evolve in your career.

It’s teamwork! Collaboration has always been a challenge (I know you know!) but more than ever collaboration is the key element of any success story. This new way of working requires new methods and tools.

So, if you’re ready to get unstuck in your career, in your business , focus on people (including yourself!) and adopt a powerful mindset for your projects in a way that’s no longer overwhelming, let’s talk.

strive for results

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