Breaking down the benefits & challenges of outsourcing with Maeva Cifuentes
Listen to the podcast Maeva Cifuentes is a content marketing expert, but I wanted to speak with her about the benefits of outsourcing – an entirely different subject to her main expertise. So why would I ask the head of a B2B agency to talk about hiring external agencies or freelance contractors on People&Digital? Well, […]
Disentangling the world of extreme customer centricity with Rik Vera
Listen to the podcast I was very happy to have a conversation with Rik Vera for my latest episode of People&Digital, the podcast, as he’s such a highly respected customer experience thought leader – in Belgium and beyond. An influential business philosopher, coach and advisor, he inspires people with an approach to CX, disruption, sales and […]
6 ways to improve your CX without budget
Listen to the podcast: Budgets are in meltdown right now. A lot of companies are in survival mode, leading to severe cuts in departments like marketing – which is often where customer experience nests. The pressure to perform hasn’t changed, yet it’s likely you’ll have less budget to get the results you need. Customer experience […]
Vitality coach Katharina Müllen reveals 8 ways to bring mindfulness into your work life
Listen to the podcast I met Katharina Mullen on a mindfulness course a few years back and wanted to chat with her on People & Digital, the podcast because, well, this year hasn’t been the easiest for anyone’s mental health. I was keen to ask Katharina to help us explore what mindfulness is and how […]
How Small Changes Make a Significant Impact: Talking CX Mindset & Leadership with Murielle Machiels
Listen to the podcast I’m really excited to welcome Murielle Machiels, who runs the start-up QI Leader – which helps managers create meaningful change in customer experience – as my next People&Digital podcast guest. Muriel achieves her mission by hosting keynote discussions, workshops and an online program, often drawing on her previous experience as […]
How to say no: 15 essential techniques for turning people down gently and effectively
Listen to the podcast Struggling with how to say no? We’ve all been there. A colleague, a boss or a friend asks you for help. In your head, the answer is clear. The first thing that comes to mind is a firm “no”. Or even an “are you for real?”. Or “really? Again?”. But for […]
10 ways to improve your relationships at work
Listen to the podcast Colleagues… People you didn’t choose but you see every day and have to collaborate with. It’s the challenging reality we all face everyday of our work life, and we manage more-or-less successfully. For some people it comes naturally, communication and brainstorms flow. For others, you can’t get your head around it… […]
3 Managers’ Biases You Should be Aware of & How to Avoid Them
Listen to the podcast: Bias, is the inclination or prejudice for, or against, one person or group, especially in a way considered to be unfair. Bias is also feeling or showing inclination or prejudice for, or against, someone or something. Let’s be honest… we all have biases. Here I want to help you identify […]
How do you manage a virtual team?
Listen to the podcast: Many people across the world have been forced into working remotely as a result of the current pandemic, leading to the quandary: how do you manage a virtual team? In these strange times it has quickly become paramount for people managers to understand how to use digital tools to get […]
Build 5 Powerful Habits to Become Customer-Centric Minded
Listen to the podcast To explore the customer-centric mindset we first need to understand three key points: mindset, habit and customer-centricity. Mindset is “the established set of attitudes held by someone”. Whilst a habit is “a settled or regular tendency or practice, especially one that is hard to give up”. Customer centricity is where the […]
How to be an agile and resilient Manager?
Listen to the podcast As a Customer Experience consultant I help managers take actions on their digital roadmap. I have a strong customer-centric mindset and use proven methodologies which I have developed over the last ten years. I launched this Podcast to help managers understand the reality of digital transformation and the struggles they […]
